Friday, August 22, 2008

A Good Service Man is Worth His Weight in Gold

Our washing machine started making a horrible, metallic noise last Saturday. I thought that it was a belt or chain going out. Not sure what to do about it, I went online to see if I could find anything about d.y.i. washing machine repairs. I found an exploded drawing of our washing machine model. After looking at the pictures and the machine, we decided it was probably the bearings going out. It looked like it would be difficult to get to.

We were wondering if we should call in a repair person or just get a new machine. I went on-line again, this time to try to find a repair person to talk to. I found the Service Magic(tm?) website. They found me 3 repair companies in SLC. The first one called and said it would be $55 for someone to come out and look at the machine. From what I described, they said it was either the pump or the bearings. If it was the pump, it would cost about $140 to repair; if it was the bearings, it wasn't worth fixing. The second company said they would come out and look at my machine for $29.99. I went with the 2nd company, because if it wasn't worth fixing, I didn't want to spend $55 finding that out.

The service man was great! He showed up 5 minutes early, answered all my questions, had my washing machine fixed in less than 30 minutes and only charged me $100 to replace the pump in my washing machine - service call, parts and everything. That was $40 less than the other place! Thank goodness it was only the pump, and thank goodness I DID decide to get my washing machine checked instead of giving up on it! Meagan was happy, too, because she hadn't been able to wash any clothes in 4 days.

Oh, yeah - and word of advice - don't overload your washing machine or the bearings on it will wear out faster than they should. I asked about front load washers, because I've heard they're better for the environment (take less water, etc). Joe (the service guy) said they are really good at getting clothes clean, but very tempermental. Once you start a load, don't open the door! And if they break down, they're much more expensive to repair.

2 comments:

Beckle the Freckle said...

Don't get me started on front load washing machines! I HATE them. I had one in Scotland and it died in the middle of a load. We had to open it up and hope most of the water spilled out into the bucket, even though most of it ended up on the floor. And then we had to bale all the nasty water out. I told Ray we were never owning a front load again!

Glad yours is fixed...I tried to call you last night but your phone was busy. Is that why?

heidi said...

That sounds fun!

I think Meagan must have been online playing the mobster game she and her friends are in to at the moment. Someday I will get high speed internet again.